Privacy Policy

This Policy explains the manner by which JuanaChat ("JuanaChat" or "We" or Us" or "Our") will handle the privacy and personal information of its users ("You" or "Your") as We receive them through the use or access of Our software ("JuanaChat App"), website ("Website"), and other products and services (collectively referred to as the "Services"). By using and accessing Our Services, You agree to be bound by this Privacy Policy as well as any amendments thereto. Please note that each time You access JuanaChat App, You agree and expressly consent to Our collection, use and disclosure of the Personal Information You provide.

1. YOUR PERSONAL INFORMATION

In using Our Services, We need to gather information about You. These information (collectively "Personal Information") may (but not necessarily) include Your:

a) Name;
b) Mobile Number;
c) Photo;
d) Address, including email address;
e) Age and birthday;
f) Any other information which may directly identify You; and
g) Your Mobile device's unique identity numbers

Personal Information does not include Aggregate Information or any information that is not personally identifiable to You. Aggregate Information as used herein refers to information about JuanaChat which may include information about You but does not specifically relate to Your identity. For example, the number of male subscribers using JuanaChat App does not specifically identify You as a user but may indirectly refer to the information You have provided (i.e. gender).

2. USE AND ACCESS OF JUANACHAT

To use or access Our Services, You will have to initially install the JuanaChat App. We will ask for Your local mobile number and other Personal Information. By providing Your local mobile number, You expressly allow Us to access Your mobile device's address book or contact list. For Your convenience, the names and mobile numbers in Your address book or contact list will be stored in Our servers or database to enable Us to (1) sync Your address book or contact list with JuanaChat App using Your device, i.e. tablets and computer; and (2) notify You when Your contact performs the following: (a) becomes a JuanaChat user; (b) becomes active on JuanaChat, (c) calls or send messages to You using JuanaChat.

JuanaChat has a Call Data Record (CDR) which records relevant information about Your use of JuanaChat App. Such data record is maintained for purposes of market analysis and technical support. CDRs are maintained only for a period of twelve (12) months. Thus, subject to availability and Our discretion, We may look into a specific Call Detail Record in response to Your request. In case of audio calls, Your Personal Information may be stored in Our servers to transmit calls from one user to another. Rest assured that no part of Your call will be recorded.

We will not access the contents of Your device other than Your address book or contact list as explained above.

3. VISIBLE INFORMATION

When You provide Your name and/or photo, it will be visible to other JuanaChat users who has Your mobile number. It will also be visible in the groups who will join in.

Please note that depending on Your settings, other users may also see Your connection status (i.e. whether You are online or not – and if not, Your last access of JuanaChat) and specific location. You may adjust Your settings in accordance with Your preference.

4. SHARING AND DISCLOSURE OF INFORMATION

In collecting Your Personal Information, We assure You that We will exert reasonable efforts that:

a) Your Personal Information shall never be used for any illegal, unlawful or immoral purpose. b) We will not sell, disclose, assign or transfer Your Personal Information to any Third Party other than for the purpose/s described herein. c) We will use reasonable industry standards to protect Your Personal Information. We will use reasonable efforts not to collect any Personal Information from any child under the age of thirteen (13) unless the same was given with the parent's or guardian's consent. If We are reasonably informed that Personal Information was disclosed by such child, We will exert reasonable efforts to immediately delete such Personal Information.

There may be instances when We may have to disclose Your Personal Information, such as but not limited to the following: (a) to comply with the law or legal orders; (b) to protect and defend Our rights or property (including the enforcement of any agreements); (c) to protect personal safety of other users or members of the public and (d) to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of terms of use, or as otherwise required by law; and (e) if necessary for national security. We may also share Your Personal Information to Our trusted service partners, providers and/or agents such as but not limited to banking institutions or payment facility providers to provide You additional products and services. Rest assured that We will require such third parties to take measures to limit disclosure of Your Personal Information.

5. VOLUNTARY DISCLOSURE BY USER

In using Our Services, please exercise discretion in providing Your Personal Information to other JuanaChat users. JUANACHAT WILL NOT BE IN ANY WAY RESPONSIBLE OR LIABLE FOR SUCH DISCLOSURE AS WE DO NOT EXERCISE CONTROL OVER ANY USERS OR WEBSITE VISITORS.

6. THIRD PARTY WEBSITES

JuanaChat may contain links that may lead You to another websites. Websites linked to Our Services are not under the control of JuanaChat. It is possible that these websites have a different privacy policy. Please exercise discretion in providing any Personal Information online. This Privacy Policy applies solely to Personal Information that is acquired through the use of Our Services; hence, JuanaChat shall not in any way be responsible for disclosure of Your Personal Information to other websites.

7. BUSINESS TRANSITION

We may transfer information about You in case of sale of all or substantially all of our assets or if JuanaChat is acquired by or merged with another company. In this event, We will notify You before information about You is transferred and becomes subject to a different Privacy Policy.

8. COOKIES AND PIXEL TAGS

Our server automatically logs and collects data from Your browser, including but not limited to Your IP address, JuanaChat cookie information, and the page You request. This process is called "cookie technology". This allows Us to immediately recognize You as a user. The use of Cookies is an accepted industry practice to provide convenience to users. Please note however, that disabling Cookies may prevent You from fully using the functions of Our Products and the same may alter Our display.

We may also use "pixel tags," "web beacons," "clear GIFs" or similar means (individually or collectively "Pixel Tags") in connection with the use of Our Products to collect usage, demographic and geographical location data. A Pixel Tag is an electronic image, often a single pixel that is ordinarily not visible to users and may be associated with cookies on a user's hard drive. Pixel Tags allow Us to count users who have visited certain pages of Our website necessary to help Us determine the effectiveness of promotional or advertising campaigns.

BY ACCEPTING THIS POLICY, AND BY USING JUANACHAT, YOU PERMIT THE USE OF COOKIES BY BOTH JUANACHAT AND THIRD-PARTY COMPANIES THAT JUANACHAT WORKS WITH.

Some browsers incorporate a "Do Not Track" (DNT) feature that, when activated, signals to websites that You do not want to be tracked. We do not currently respond to them due to lack of accepted standard on how to respond to DNT signals.

9. SECURITY

To protect Your Personal Information, We have placed security safeguards in Our Services, which We update from time to time. However, given the nature of internet service, We do not assure and warrant that the JuanaChat will be able to prevent misuse, loss and unauthorized access.

If We learn of any security breach that may results in unauthorized use or disclosure of Your Personal Information, We will notify You through the contact information You have provided.

10. CHANGING OR DELETING YOUR INFORMATION

For changes in Your privacy preferences, accessing Your information, updating Your information or for any privacy or data-protection-related questions, You may write to support@juanachat.com.

If You no longer wish to use JuanaChat App, You can delete the App from Your device or totally deactivate Your account. Please note that Your deletion or deactivation of the JuanaChat App will not immediately remove Your information in Our system. We may retain archived copies of Your records as required by law or as necessary to protect the rights of JuanaChat and/or its users.

11. CONTACT INFORMATION

You may contact us for any requests, questions or concerns regarding this Policy at support@juanachat.com.